Frequently Asked Questions

What is All Natural ?

“ All Natural” is a general term that refers to pet foods that are made only with natural ingredients and ingredients that the your pet would have eaten naturally. No chemical preservatives such as BHA and BHT, no ethoxyquin, no artificial flavors, no artificial flavors, GMO free, no animal by-products, no corn and no wheat.

Why Grain Free ?

Dogs and cats are essentially carnivores and they digest and process quality meat protein much more efficiently than other sources of protein. Dogs and cats lack the salivary enzyme “amylase” and as such are not able to break down starchy carbohydrates before the food reaches the stomach. Many pet food recalls around the world have been due to aflotoxin and mycotoxin contamination of corn and wheat and other problems with grains used in pet foods.

What can I expect to see when I feed Planet Pet ?

Once you transition to your chosen Planet Pet product, you will notice firmer stools and within a month a healthier and shinier coat. The firmer stools are simply due to the fact that your pet will absorb and unitilize more of the food eaten due to the very high digestibility of Planet Pet.

Will Purape help with my pet’s scratching and itching?

You will notice that your pet’s coat and skin condition will improve significantly after feeding our high quality all natural grain free food .

Why do you not use corn or wheat?

Corn and wheat are not easily digestible by dogs and cats and have also been the direct cause of many pet food poisoning around the world due to aflotoxin contamination.

Is Planet Pet dog and cat food hypoallergenic?

Yes – this is primarly due to the fact that we do use any chemicals or corn and wheat. Our formulas are also relatively simple and do not use too many ingredients. If your pet is prone to allergies, we recommend you try one of our single meat protein source products.

Why do you use Sweet Potato?

Sweet potato is an excellent source of vitamins A&C and is rich in antioxidants. Sweet potatoes are a great source of soluble fibre and have a low glycemic index which produce a slow steady release of energy. Low GI diets have benefits for weight control because they help control appetite and delay hunger.

Can I change or cancel my scheduled delivery?

You can change or cancel your next scheduled delivery date any time by going into your “My Page” and then in the “Scheduled Delivery” section changing or cancelling the date of your next delivery. You can also cancel your scheduled delivery profile anytime.

How does your Return Policy work?

We 100% Guarantee your satisfaction with our products. If for whatever reason , you are not satisfied with the product or your dog or cat does not like the taste, then we will reimburse you 100% of the cost of the bag you have purchased. In order to do so, please send us an email with your contact details and the best time for us to contact you.

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